Online Safety
Safe Play for Everyone
sony interactive entertainment
What is Online Safety?
Online safety in gaming means creating digital spaces where players can play, communicate, and connect with greater confidence. It brings together tools, policies, education, and human oversight to help protect players’ privacy, manage online interactions, address inappropriate behavior, and give families more control over their children’s gaming experiences.
At Sony Interactive Entertainment, our approach to online safety is built around three pillars:
Control Your Experience:
Giving players and families tools to manage privacy, communication, playtime, spending, and age-appropriate content.
Protect Our Players:
Using technology, education, and human oversight to help identify and reduce harmful behavior.
Enforce Our Standards:
Setting clear expectations for player conduct and reviewing reports when those standards aren’t followed.
Together, these efforts help parents and caregivers make informed choices while supporting positive online experiences for players of all ages.
Our Shared Commitment to Safer Gaming
Sony Interactive Entertainment, Nintendo, and Microsoft continue to collaborate to improve player safety across our platforms. We believe gaming is for everyone and strive to provide experiences that are positive and enjoyable for all, especially for our youngest players. We work to accomplish this by pursuing a multidisciplinary approach, integrating advanced technology, research-driven insights, supportive community efforts, and skilled human oversight.
Online Safety Tools and Resources
Explore PlayStation’s online safety tools and resources, designed to help players and families make informed decisions about privacy, security, communication, and online interactions. Find guidance on managing account settings, understanding community policies, reporting inappropriate behavior, and accessing support when you need it.
Online Safety, Account Security, and PrivacyOpens in a new tab
We strive to keep our players in control of their personal information to enable a safe and controlled environment.
Online Safety ToolsOpens in a new tab
Once a player joins PlayStation and creates an account, they can manage their settings to tailor their PlayStation experience.
Hate SpeechOpens in a new tab
We do not tolerate any form of hate speech on PlayStation.
Code of ConductOpens in a new tab
The Code of Conduct provides guidelines for using PlayStation to enhance the gaming setting where respect and safety are mutual.
PlayStation Terms of ServiceOpens in a new tab
Once a player joins PlayStation and creates an account, they can manage their account settings to tailor their PlayStation experience according to their needs.
PlayStation Online Safety Report
At Sony Interactive, we aim to provide innovative experiences to all players. Our cross-functional safety team works tirelessly to deliver an environment that is welcoming and supportive to players from all backgrounds.
The Sony Group Code of Conduct outlines our commitment to customer safety, as we strive to inspire a world filled with emotion (Kando) to our gaming community. Part of that commitment is to provide information that is accurate and easy to understand. This report introduces the three safety pillars that underpin our safety philosophy for keeping our players safe: Control Your Experience, Shield Our Players, and Enforce Our Standards.
PlayStation is for everyone. We are grateful for the support of our players and their shared commitment to creating and maintaining a safe and inclusive online community for all.
Read the ReportExplore Online Safety Resources
Learn more about how SIE and PlayStation support online safety for players and families. Find practical tips, family safety tools, account security updates, and partnerships designed to help create more positive online gaming experiences.
An Update to Our Shared Commitment to Safer Gaming
How PlayStation, Nintendo, and Microsoft are advancing shared principles for player safety.
Read MoreCelebrating Safer Internet Day 2026
A look at PlayStation’s latest tools and initiatives supporting safer online play.
Read MoreCreating Safer Spaces for our Youngest Players with Save the Children
How PlayStation and Save the Children Sweden are supporting younger players online.
Read MoreEmpowering Families with Easy and Customizable Family Play Experiences
How the PlayStation Family app helps parents manage and support family play.
Read MorePlayStation Family Gaming Tips for the Holidays
Practical tips for more positive, balanced family gaming during the holidays.
Read MorePasskeys: Introducing a More Secure, More Convenient Way to Play
How passkeys make signing in to PlayStation more secure and convenient.
Read MorePlayStation Parental Controls
We continually research and gather feedback from gamers with disabilities and Parental Controls on PS5 consoles can help parents manage their children’s PlayStation experience. Creating accounts for your children allows you to customize their privacy settings, spending limits, playtime schedules, and access to games based on their ratings.
Download the PlayStation Family App
The PlayStation Family app helps families stay informed and involved in their kids’ playtime. Easily set up child accounts and manage kids’ online communication, playtime, and spending limits. The Nudge feature also encourages more positive interactions by prompting players to review messages that may be harmful or violate the Code of Conduct before sending.
Our Partners
Sony Interactive Entertainment works with organizations that help advance online safety and create more positive experiences for players and families.
Family Gaming DatabaseOpens in a new tab
SIE supports the Family Gaming Database, which helps parents and caregivers better understand video games.
Family Online Safety InstituteOpens in a new tab
SIE works with FOSI to help advance online safety solutions, policies, and education for families.
Tech CoalitionOpens in a new tab
SIE participates in the Tech Coalition’s work to combat child sexual exploitation and abuse online.
WeProtect Global AllianceOpens in a new tab
WeProtect Global Alliance is a global movement dedicated to ending technology-facilitated child sexual exploitation and abuse.
Creating Positive Impact
Sony Interactive Entertainment’s impact work extends beyond online safety to support people, communities, and the planet.
Explore Our ImpactFrequently Asked Questions
Parents can create a separate child account, set age-appropriate parental controls, review privacy and communication settings, and talk regularly with their children about who they play with and how to respond to uncomfortable interactions.
PlayStation parental controls allow parents and caregivers to manage access to age-rated games, online communication, user-generated content, playtime, and monthly spending for each child account.
Yes. Parents and caregivers can use parental controls to restrict communication and user-generated content or manage which games allow communication for a child account.
Players can report messages, profiles, game content, and voice chat directly through supported PlayStation consoles and the PlayStation App. Reports are reviewed by trained moderators, who determine whether further action is needed.
Families can visit PlayStation Support for guidance on child accounts, parental controls, privacy settings, reporting, blocking players, and other online safety features.